Connected Services || Service

Service Force MGT provides a full range of onsite and Web-based solutions for managing multi-location facilities. We designed our 24/7/365 call center (our administrative resource center, or "ARC") and Web-based facility management platform to be robust, yet flexible. We incorporate your current facility management processes and scale the solution as you grow. Our integrated facility management solutions can be used in total or individually. Use Service Force MGT as your one-stop-shop, managing some or all facility management services, including:

The heart of the Service Force MGT integrated management solutions is its 24/7/365 administrative resource center. The ARC handles all routine, unplanned and emergency service requests according to pre-determined specifications. Specific Service Force MGT duties include:

Service Force MGT wants to make electronic procurement quick, simple, and integrated with your daily operations. Through a secure, Web-based portal, we have condensed electronic procurement to one access point for all of your on-line ordering. And as a bonus to you, all your transaction data is stored for future categorization, review, and analysis by store, time period, product, and other important market and product data elements. With Service Force MGT' reporting capabilities you can perform predictive budgeting analysis, control rogue spend, identify problem areas, hone products, and develop more effective sales strategies.

With Service Force MGT, you pay only one invoice for all service events. Service Force MGT requires that all work order, service dispatch and resolution information flow through its Web-based, integrated management platform. All information that originates with your service providers is captured digitally and tagged to a specific event. Whether your vendor invoices are faxed, emailed, or mailed to us, we approve them for compliance with your standards, digitize them, and make them available to you on the Web. We aggregate your invoice and event information, and consolidate it into any style of report you prefer.

Service Force MGT provides online dispatch and management solutions. As a Service Force MGT user, your facilities personnel will have access to a private, password-protected data site providing real-time access to information such as open calls, preventive maintenance schedules, and work orders. In addition, your personnel will be able to use our Web-based integrated management platform to request service and make timely service approvals for jobs breaching any relevant not-to-exceed level.

Service Force MGT will work with your MRO vendors to collect service event information via our touch-tone Interactive Voice Response (IVR) system and/or by faxing forms to our Optical Character Recognition (OCR) system. Both methods of data collection give Service Force MGT the necessary information to continually manage service events and maintain the accuracy of the data via the Website.

In addition to facilities management services, Service Force MGT also manages the purchasing and fulfillment of maintenance, repair and operations (MRO) products to your locations nationwide. Whether it's heavy equipment that coincides with your construction and remodeling efforts or everyday janitorial and housekeeping supplies, Service Force MGT helps you to centralize and standardize MRO purchases.

We understand that the best way to keep contractors happy is to pay their proper bills on time. But to make contractors truly loyal requires that you pay them ahead of terms and deposit payments electronically into their bank accounts. Service Force MGT considers the electronic payment process an important value-add for all parties. For the service contractor, where cash flow is most critical, fast payment is naturally appreciated. By using our facility management solutions, you gain the performance benefit of a contractor who values you as a customer.

Many national companies have personnel in the field who spend most of their day visiting locations, handling local issues. The challenge for any field manager is keeping track of the activities in all assigned locations while remaining mobile (in fact, a common complaint among field reps is their inability to visit locations because they're unable to leave their office and computer). Service Force MGT' facility management solutions provide your management personnel with remote Web-based monitoring of all their MRO service events. As a result, field reps remain mobile while more efficiently handling daily service activities and emergency approval requirements.

Service Force MGT believes that only by measuring performance can you manage performance. Consequently, we employ three distinct types of measurement systems: technical, visual, and customer satisfaction. You can measure our performance by analyzing captured data regarding technical defects and conditions of facility cleanliness. All results drive training programs to improve performance and establish a best practice library of tasks, steps and systems.

Daily performance reporting is documented via the IVR and OCR systems. In addition, store managers complete and transmit OCR forms to record their satisfaction with specific performance areas.

We are committed to serving companies and organizations in retail, hospitality, healthcare, education, industrial, and government markets. Contact us today.