The heart of the Connected-Service Technology's integrated management solution is its 24/7/365 National Operations Center. The National Operations Center handles all routine, unplanned and emergency service requests according to pre-determined specifications. Specific Connected Services’ duties include: Receiving unplanned or emergency service requests and dispatching qualified Instituting planned or preventive maintenance schedules, and tracking performance and fulfillment for 100% completion rates Managing the facility maintenance bid approval process Handling the proposal process Handling all service escalations Receiving, approving, and paying contractor invoices, ensuring full legal and insurance compliance, and compliance with bids and warranties Issuing one consolidated invoice to the customer in the preferred form with the required backup

Connected-Services Technology provides online dispatch and management solutions. As a Connected-Services user, your facilities personnel will have access to a private, password-protected data site providing real-time access to information such as open calls, preventive maintenance schedules, and work orders. In addition, your personnel will be able to use our Web-based integrated management platform to request service and make timely service approvals for jobs breaching any relevant not-to-exceed level.

In addition to facilities management services, Connected-Services Technology also manages the purchasing and fulfillment of maintenance, repair and operations (MRO) products to your locations nationwide. Whether it's heavy equipment that coincides with your construction and remodeling efforts or everyday janitorial and housekeeping supplies, Service Force helps you to centralize and standardize MRO purchases

Only by measuring performance can you manage performance. Consequently, we employ three distinct types of measurement systems: technical, visual, and customer satisfaction. You can measure our performance by analyzing captured data regarding technical defects and conditions of facility cleanliness. All results drive training programs to improve performance and establish a best practice library of tasks, steps and systems. Daily performance reporting is documented via the IVR and OCR systems. In addition, store managers complete and transmit OCR forms to record their satisfaction with specific performance areas. Connected-Services Technology has developed a proprietary system that allows us to gather critical performance data in real time resulting in higher and more consistent service levels to your locations.

Connected-Services Technology has all necessary resources to implement and sustain rapid growth. All resources are in place to successfully handle the entire customer accounts. This includes the assumption of existing vendors and relationships, self-performing services or placing new vendors when necessary.

With Connected-Services Technology you pay only one invoice for all service events. Connected-Services requires that all work order, service dispatch and resolution information flow through its Web-based, integrated management platform. All information that originates with your service providers is captured digitally and tagged to a specific event. Whether your vendor invoices are faxed, emailed, or mailed to us, we approve them for compliance with your standards, digitize them, and make them available to you on the Web. We aggregate your invoice and event information, and consolidate it into any style of report you prefer.

We understand that the best way to keep vendors happy is to pay their proper bills on time. But to make vendors truly loyal requires that you pay them ahead of terms and deposit payments electronically into their bank accounts. Connected-Services Technology considers the electronic payment process an important value-add for all parties. For the service vendor, where cash flow is most critical, fast payment is naturally appreciated. By using our facility management solutions, you gain the performance benefit of a vendor who values you as a customer.

Connected-Services Technology has an in-house compliance department that focuses on all risk management and compliance issues for your locations. This includes verification of proper labor documentation, insurance requirements, sales/service tax laws, etc.

Connected-Services Technology, wants to make electronic procurement quick, simple, and integrated with your daily operations. Through a secure, Web-based portal, we have condensed electronic procurement to one access point for all of your on-line ordering. And as a bonus to you, all your transaction data is stored for future categorization, review, and analysis by store, time period, product, and other important market and product data elements. With Connected-Services's reporting capabilities you can perform predictive budgeting analysis, control rogue spend, identify problem areas, home products, and develop more effective sales strategies.

Many national companies have personnel in the field who spend most of their day visiting locations, handling local issues. The challenge for any field manager is keeping track of the activities in all assigned locations while remaining mobile (in fact, a common complaint among field reps is their inability to visit locations because they're unable to leave their office and computer). Connected-Services Technology facility management solutions provide your management personnel with remote Web-based monitoring of all their MRO service events. As a result, field reps remain mobile while more efficiently handling daily service activities and emergency approval requirements.

Connected-Services is blazing a trail to become a true pioneer in our ever changing industry. Led by the best in the business; we are achieving what others have only talked about and realizing what others only dreamt could be possible. We constantly strive to improve everyday as a company, as professionals and most importantly as people. It's that simple.