Service Force MGT, LLC provides integrated facility management solutions for streamlining the maintenance, repair and operations (MRO) practices of organizations operating multi-location facilities. Our integrated solutions include the best Web-based platform integrated with all conventional communication tools for real-time total facility monitoring and administration. Our 24/7/365 administrative resource center ("ARC"), receives, dispatches, and monitors all service events and makes all data available to our customers on a real-time basis via the Web. Service Force MGT' solutions are used by customers operating tens of thousands of locations across North America, dealing with thousands of service vendors and contractors, all through our unified control points -- the ARC and our Web-based solution.

Service Force MGT combines the power of the Web with a robust national network of contract service organizations and extensive product distribution channels. This combination provides national coverage to serve organizational HVAC, plumbing and electrical, pest control, roofing, janitorial and general maintenance requirements with qualified, licensed, and pre-approved contractors.

Our goal is to empower multi-location organizations to make informed outsourcing decisions resulting in administrative and operational savings and strategic asset management. Customers include Einstein Bagels, Hard Rock Café, and Accor North America (Motel 6, Red Roof Inns).

Our Process

Service Force MGT creates a password-protected home page for your exclusive access to your Web-based platform for inputting, documenting, and inquiring about service requests, work orders, electronic procurements, and invoices. In addition, you will be assigned unique toll-free phone and fax numbers for all non-Web service requests and inquiries. All information received online, by phone, or by fax is captured and made available to you on the Web. As a result, corporate and field representatives have constant real-time access to status reports and service requests. The administrative resource center is open and on call 24 hours per day, 7 days a week, 365 days a year.

No matter how your individual managers, locations, or service vendors are accustomed to communicating -- Web, phone, fax, pager, email -- Service Force MGT handles them all and makes the resulting data available to you immediately! This includes service requests, dispatches, status reports, approvals and completion confirmations, and invoices.

Benefits

With our integrated facility management processes in place, Service Force MGT helps you simplify, centralize, and standardize all your facility management activities. Benefits include:

• Monitoring service events remotely and in real-time
• Standardizing and streamlining MRO procurement
• Ensuring compliance and closure
• Reducing erroneous dispatches
• Eliminating duplicative administrative processes
• Creating data-driven reports for product and plant improvements
• Enhancing overall communication
• Accessing qualified nationwide facility service providers

In other words, Service Force MGT reduces your overhead and saves you money!